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Existing Customers

Click here to make a claim:

  1. Download and print out the claim form.
  2. Both you (Part 1) and your veterinarian (Part 2) will need to complete the claim form.
  3. Sign the claim form
  4. Enclose all itemized paid receipts or invoices with the claim form and return to:

    24PetWatch Pet Insurance Programs
    P.O Box 2150
    Buffalo, NY 14240-2150

    Call us toll free: 1-866-597-2424

    Call Centre Hours (Eastern Time)
    8:00am to 9:00pm (Mon-Fri)
    9:00am to 6:00pm (Sat)

    Fax: 1-866-369-PETS (7387)

    Remember, if your vet is using EVE your claims can be processed instantly - making the deductible and any uncovered portion of the claim the only cost.

Click here to update your information:

  • Thank you for visiting our self-help client portal. We are undergoing routine maintenance to better serve the needs of our customers. Please contact a Customer Service Agent at 1-866-597-2424 to avoid interruption to your pet’s coverage.

Click here for ShelterCare policy holder claim forms & terms and conditions:

Click here for PurinaCare policy holder contact, claim forms & terms and conditions:

  1. Download and print out the claim form.
  2. Both you (Part 1) and your veterinarian (Part 2) will need to complete the claim form.
  3. Sign the claim form
  4. Enclose all itemized paid receipts or invoices with the claim form and return to:

    Claims and Customer Service: 1.866.432.6299
    Hours: 8am-9pm Mon-Fri EST
    9am-6pm EST Sat
    Fax: 1.866.369.7387
    Email: medicals@24petwatch.com

    Or write:
    PurinaCare CSI Insurance Programs
    P.O Box 2150
    Buffalo, NY 14240-2150

Click here for 24PetWatch Coverage for Life (formerly PSPCA) claim forms and terms & conditions:

Medical Conditions cannot be noted, symptomatic or pre-existing prior to enrollment. Please refer to policy terms and conditions for full details. 24PetWatch Pet Insurance Programs are underwritten by Praetorian Insurance Company through PTZ Insurance Agency, Ltd., licensed in DC & all states.