Report a Missing Pet
Lost a Pet
Step 1
Call 24PetWatch at 1-866-597-2424 to report your missing pet at any time of the day or night. Our pet recovery lines are open 24/7/365. Please have your microchip identification number ready so that we can process the information faster.
Step 2
A Pet Recovery Specialist will search our database and run a real time search of all animals reported found.
Step 3
You will be immediately notified when your pet is located and we’ll arrange a fast and safe reunification with our DirectConnect service, day and night.
There’s more you can do to help recover your missing pet. Read our lost pet tips.
Found a Pet?
Step 1
If the found pet has a collar tag, call us at 1-866-597-2424 immediately. We’ll also report the pet as found as well as contacting the owner so they can be reunited with their pet.
If there is no collar tag or if it is unreadable or scratched, take the pet to your nearest dog warden, vet or rescue centre so the pet can be scanned for a microchip.
Step 2
Vet clinics and shelters will call us immediately so that we can arrange reunification with the owner.
Frequently Asked Questions
What should I do if my pet goes missing?
Call 24PetWatch at 1-866-597-2424, choose the lost pet option and let us know that your pet has gone missing. We will confirm all of your contact information with you to ensure its accuracy so that we are able to contact you when your pet is recovered. As soon as your pet is scanned, either by an individual, a shelter, vet or humane society, we will call you immediately and connect you to your pet's rescuer. We are available to receive this very important call 24 hours a day, 365 days a year and will contact you day or night to have you reunited with your pet.
If my pet is found by an individual how will they know to call 24PetWatch?
All pets that have a 24PetWatch microchip are provided with a plastic collar tag that features your pet’s unique microchip number as well as 24PetWatch Lost Pet Recovery Service toll-free number (1-866-597-2424) . In the event that your pet is not wearing the tag, or if the tag is broken, scratched or weathered, the finder would contact a vet, shelter or humane society. They will ask that the pet be brought to them so it can be scanned for a microchip and the worried owner contacted.
What happens if my pet is taken to a veterinary clinic or animal shelter?
All animals that are brought into a vet clinic or shelter are routinely scanned for a microchip. In the event that a microchip is present, the staff will know to contact 24PetWatch. When we match your pet’s microchip to your contact information we will call and inform you that your pet has been found and help you arrange a reunion.
If my pet is lost how does the chip work?
The microchip holds a unique identification number. This number is also stored in our database linking it to the owner’s contact information, pet details and the pet’s vet information. When your pet is found we can contact you within moments and reunite you with your pets. Vet clinics, shelters and humane societies nationwide scan each found pet as a standard procedure, and should a 24PetWatch microchip be detected, we will be alerted right away. Your information can be quickly found and you will be called immediately. Pet ownership cannot be changed on our system without your written consent, so you can rest assured that your pet can be returned to you.
What other measures can I take to make sure my pet will be returned if they go missing?
Your pet should always wear the 24PetWatch identification collar tag you received when the microchip was implanted. The collar tag is the first line of contact if your pet ever becomes lost. Your pet’s microchip is like insurance, meaning they are easily identified if they lose their collar and/or tags. If your pet is lost, the combination of the collar tag and microchip will help get them home fast and safe. Also read our lost pet recovery tips.